Refund Policy

Last updated: 19 June 2026

We want you to be confident in your purchase. This Refund Policy explains how refunds work for GKS ERP Pro Licenses and Hosted Plan subscriptions.

1. 14-Day Money-Back Guarantee

You may request a full refund within 14 days of your purchase date, in accordance with EU consumer protection law on distance contracts.
This applies to:

  • Pro License purchases
  • Hosted Plan subscriptions (initial purchase)

To request a refund, contact us at [email] with your order number. Refunds are issued to the original payment method within [X] business days of approval.

2. What Happens After a Refund

  • Pro License: Once refunded, your license is deactivated and your GKS ERP installation reverts to the Free tier (ads will reappear, updates and Pro templates will no longer be available).
  • Hosted Plan: Once refunded, your hosted instance will be scheduled for deactivation. We recommend exporting your data beforehand — see Section 4.

3. Renewals

The 14-day window applies to your initial purchase only. Subscription renewals (annual or monthly) are not covered by this guarantee, but you can cancel future renewals at any time before the next billing date to avoid being charged again.

4. Your Data

Requesting a refund does not delete your business data automatically. If you cancel a Hosted Plan, you will have 10 days to export your data before it is permanently removed from our servers.

For self-hosted installations (Pro License), your data always remains on your own server and is never affected by license status.

5. Exceptions

We reserve the right to decline a refund in cases of:

  • Suspected abuse (e.g., repeated purchase-refund cycles)
  • Violation of our Terms of Use
  • Requests made after the 14-day window, except where required by law

6. Free Tier

GKS ERP’s Free tier is, and always will be, free of charge — there is nothing to refund. If you experience issues with the free version, please contact us or open an issue on GitHub; refunds only apply to paid Pro License and Hosted Plan purchases.

7. Contact

Questions about a refund? Reach out at info@gks-erp.com or via our Contact page. We aim to respond within 1 business day.